Signature Mark Coach's
Terms of Services

CONTRACT

 

1.1 THESE CONDITIONS APPLY WHETHER A CONTRACT HAS BEEN MADE VERBALLY OR IN WRITING. THE HIRER ACTS ON BEHALF OF ALL THE PASSENGERS TRAVELLING ON THE VEHICLES. IF THE HIRER IS A COMPANY, GROUP, OR PARTNERSHIP, AN INDIVIDUAL MUST BE APPOINTED AS A RESPONSIBLE PERSON. THE HIRER IS RESPONSIBLE FOR THE ACTIONS AND DECISIONS OF ALL THE PASSENGERS ON BOARD INCLUDING ANY ADDITIONAL COSTS INCURRED IN PERFORMING THE CONTRACT, WHETHER OR NOT THEY ACTUALLY TRAVEL WITH THE PARTY. SIGNATURE MARK TOURS WILL ONLY ACCEPT INSTRUCTIONS FROM THE HIRER. IF THE HIRER IS NOT GOING TO TRAVEL WITH THE PARTY, A REPRESENTATIVE MUST BE CHOSEN, AND THE COMPANY/PARTY INFORMED PRIOR TO THE HIRE TAKING PLACE. SIGNATURE MARK TOURS MUST BE ABLE TO IDENTIFY THE INDIVIDUAL IN CHARGE AT THE TIME OF THE HIRER SO THAT THE DRIVER CAN DISCUSS ANY ARRANGEMENTS NECESSARY.

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1.2 ALL QUOTATIONS ARE GIVEN SUBJECT TO SIGNATURE MARK TOURS HAVING A SUITABLE VEHICLE AVAILABLE AT THE TIME THE HIRER ACCEPTS THE QUOTATION.

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1.3 SIGNATURE MARK TOURS CAN NOT GUARANTEE THE HIRER A SPECIFIC BRAND AND MAKE OF COACHES, SUBJECT TO AVAILABILITY ONCE HIRER ACCEPTS THE QUOTATION.

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1.4 OUR QUOTATIONS ARE BASED ON LEAD TIME, COACH SIZE, THE MOST DIRECT AND SUITABLE ROUTES (*UNLESS SPECIFIED BY THE HIRER USING THE PERSONALISED JOURNEY PLANNER*). ALL OUR QUOTATIONS ARE VALID FOR 14 WORKING DAYS FROM THE DATE OF ISSUE, UNLESS OTHERWISE NOTIFIED.

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1.5 IF THE HIRER CANCELS THE FIRST QUOTATIONS AND WOULD LIKE TO USE OUR SERVICE AFTER 14 WORKING DAYS, CLIENTS CAN EXPECT A PRICE FLUCTUATION-SUBJECT TO THE AVAILABILITY OF VEHICLES ON THE DAY OF HIRE/QUOTE.

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1.6 DAY TOUR, QUOTATIONS ARE GIVEN FOR COACH AND DRIVER ONLY. PLEASE NOTE, DEPENDING ON THE JOURNEY THE QUOTATION PRICE DOES NOT INCLUDE CHARGES FOR TOLLS, CITY PERMITS, FERRY CHARGES, DRIVER FACILITY CHARGES (MEALS AND ACCOMMODATION).

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1.7 UK AND EUROPEAN TOURS QUOTATIONS ARE GIVEN FOR COACH AND DRIVER, TOLL CHARGE, CITY PERMITS, FERRY TRANSFER CHARGES, DRIVER FACILITY CHARGES (MEALS AND ACCOMMODATION) ON TOURS MORE THAN ONE DAY AND ANY OTHER APPLICABLE CHARGES. DEPENDING ON THE HIRERS ITINERARY QUOTATIONS ARE SUBJECT TO FLUCTUATION.

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1.8 SIGNATURE MARK TOURS OFFICES DO NOT OPERATE DURING WEEKENDS AND BANK HOLIDAY ANY FURTHER CRUCIAL INFORMATION MUST BE GIVEN IN ADVANCED.

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1.9 SIGNATURE MARK TOURS OPERATION DURING PUBLIC HOLIDAYS WILL HAVE ADDITIONAL CHARGES AND ANY CANCELLATIONS OF VEHICLE HIRE ON PUBLIC HOLIDAY ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.

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​ BOOKINGS & PAYMENTS

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2.1 A FULL PAYMENT IS REQUIRED AT THE TIME OF THE BOOKING. PLEASE NOTE THAT THE HIRE IS NOT CONFIRMED IF FULL PAYMENT IS RECEIVED.

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2.2 PAYMENT METHODS CAN BE MADE VIA BANK TRANSFER.

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2.3 PAYMENTS MUST BE MADE WITHIN 48 HOURS OF CONFIRMING THE QUOTATIONS UNLESS SIGNATURE MARK TOURS HAVE AGREED TO EXTEND THE FINAL PAYMENT DATE. SIGNATURE MARK TOURS CAN ONLY EXTEND PAYMENTS FOR ADDITIONAL 24 HOURS FAILURE TO DO SO CAN LEAD TO CANCELATION OF THE HIRE.

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2.4 CONFIRMATIONS: ONCE THE PAYMENTS ARE COMPLETED AND HIRE IS CONFIRMED, SIGNATURE MARK TOURS WILL SEND THE HIRER A FINAL HIRE CONFIRMATION, WHICH YOU ARE REQUIRED TO SIGN AND RETURN BACK TO US.

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2.5 BOOKINGS CAN BE MADE VIA EMAIL AND OVER THE PHONE (INFO@SIGNATUREMARKTOURS.COM) AND (+44 7513846746)

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2.6 IT IS HIRER'S RESPONSIBILITY TO INFORM ALL THE PASSENGERS ABOUT THE TERMS AND CONDITIONS OF THE HIRE, LUGGAGE HANDLING, AND CODE & CONDUCT ON BOARD SIGNATURE MARK TOURS.

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2.7 BOOKINGS AND INFORMATION EXCHANGE: THE CLIENT IS COMPLETELY RESPONSIBLE TO PROVIDE SIGNATURE MARK TOURS ALL THE PRECISE AND ACCURATE INFORMATION AT THE TIME OF BOOKING. ANY BOOKINGS MADE WITH SIGNATURE MARK TOURS WILL BE DISREGARDED IF THE CLIENT HAS FAILED TO PROVIDE ANY DETAILS. SIGNATURE MARK TOURS WILL NOT BE LIABLE FOR ANY FINANCIAL REGRESS FOR THE ISSUES ARISING FROM ANY EVENT WHERE CLIENT HAS FAILED TO PROVIDE CORRECT INFORMATION. ANY AMENDMENTS TO A CONFIRMED BOOKING FROM CLIENTS WILL BE SUBJECT TO APPLICABLE CHARGES WHICH ARE REQUIRED TO BE PAID PRIOR TO THE HIRE; FAILURE TO WHICH WILL RESULT IN CANCELLATION OF THE BOOKING WITHOUT ANY FURTHER LIABILITY TO THE COMPANY AND APPROPRIATE CANCELLATION CHARGES WILL APPLY.

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GENERAL TERM AND CONDITIONS

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3.1 CLIENTS ARE REQUIRED TO IDENTIFY AND COMMUNICATE IF THE HIRE IS FOR A SPECIFIC OCCASION AND HAS ANY OTHER SPECIAL REQUIREMENT.

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3.2 IN ADDITION, THE COST OF ANY ACCOMMODATION, MEALS, THEATRE TICKETS, FERRY AND/OR SHUTTLE COSTS WHICH HAVE ALREADY BEEN PURCHASED BY SIGNATURE MARK TOURS WILL BE CHARGED TO THE HIRER, PLUS ANY ADMINISTRATION CHARGES INCURRED BY SIGNATURE MARK TOURS.

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3.3 CANCELLATION DUE TO UNDER SEVERE WEATHER CONDITIONS THAT IMPOSE RISKS TO OUR DRIVERS AND CUSTOMERS WILL BE SUBDUED A REFUND.

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3.4 DUTY FREE & DUTY PAID GOODS: IT IS THE HIRES PARTY/COMPANY RESPONSIBILITY ALONE TO ENSURE THAT YOU REMAIN WITHIN THE CURRENT LAWS AND REGULATIONS IN REGARD TO DUTY FREE AND DUTY PAID REGULATIONS. SIGNATURE MARK TOURS SHALL NOT ACCEPT RESPONSIBILITY FOR ANY DELAY OR CONFISCATION OF GOODS WHATSOEVER. COPIES OF THESE REGULATIONS ARE OBTAINABLE FROM EVERY PLACE OF DEPARTURE FROM GREAT BRITAIN. THE DRIVER SHALL DECIDE ON THE AMOUNT OF HEAVY GOODS THAT THE COACH CAN LEGALLY CARRY. DRIVERS’ DECISION IS FINAL.

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3.5 SICKNESSES ON BOARD COACHES: SIGNATURE MARK TOURS, RESERVES THE RIGHT TO IMPOSE A CLEANING CHARGE OF UP TO £200.00 PLUS VAT IN ANY CASE OF SICKNESS AFFECTING THE COACH. FOR SCHOOLS A STANDARD CLEANING CHARGE OF £200 PLUS VAT WILL APPLY IN THESE CASES. ANY INFRINGEMENT OF THESE CONDITIONS COULD RENDER YOUR HIRE WITH SIGNATURE MARK TOURS TERMINATED WITHOUT REFUND OR COMPENSATION.

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3.6 THE DRIVERS RETAIN FINAL DISCRETION OVER THE PICK-UP AND SET-DOWN LOCATION IN COMPLIANCE WITH THE ROAD TRAFFIC ACT 1991 AND LOCAL RESTRICTIONS AT THE TIME OF THE JOURNEY. SHOULD THE HIRER, OR ANY PERSON CLAIMING TO REPRESENT THE HIRER, INSIST THAT PASSENGERS ARE PICKED UP/SET-DOWN IN A LOCATION NOT APPROVED BY THE DRIVER THE HIRER AGREES TO PAY ANY PARKING/TRAFFIC VIOLATION PENALTY OR FINE. THIS MAY BE INCURRED AND AGREES THAT IT WILL REIMBURSE SIGNATURE MARK TOURS WITHIN 7 DAYS OF RECEIPT.

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3.7 RED ROUTE AND RESTRICTIONS: IT IS HIRER’S RESPONSIBILITY TO ENSURE THAT ANY PICKUPS/ DROP OFFS/ STOPOVERS ARE NOT ON RED ROUTE. ANY FINES ARISING IN AN EVENT WHERE HIRER HAS FAILED TO COMMUNICATE THIS RESULTING IN TRAFFIC FINES, THE HIRER IS REQUIRED TO PAY THE FINES AS SIGNATURE MARK TOURS. WILL NOT BEAR THE COST OF PARKING TICKETS.

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3.8 FINAL ITINERARIES MUST BE PROVIDED TO US WITHIN 24 HOURS PRIOR TO DEPARTURE DATE. FAILURE TO DO SO, CAN RESULT IN SIGNATURE MARK TOURS CANCELLING THE BOOKING WITHOUT ANY FURTHER LIABILITY AND AT AN APPROPRIATE CANCELLATIONS CHARGE. HIRER AGREES TO BEAR THE ANY COSTS ARISING DUE TO FAILURE TO PROVIDE UP TO DATE AND ACCURATE ITINERARIES ON TIME.

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3.9 PLEASE NOTE THAT NO REFUNDS WILL BE PROCESSED IF THE AIRPORT PICKUPS ARE NOT DONE ON TIME DUE TO FLIGHT DELAYS. THE RE-HIRE IS SUBJECT TO AVAILABILITY, SIGNATURE MARK TOURS WILL NOT BE LIABLE FOR ISSUES ARISING DUE TO NON-AVAILABILITY OF COACHES.

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3.10 ANY NOTICE OF CHANGE, WHATSOEVER, TO BE GIVEN BY EITHER PARTY TO THE OTHER UNDER THE EXISTING CONDITIONS SHALL BE IN WRITING/EMAIL AND ACKNOWLEDGMENT MUST BE SENT OF NOTICE BY THE INITIATOR IN WRITING/EMAIL/.

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CHILDREN & YOUNG INFANTS

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4.1 SIGNATURE MARK TOURS DO NOT PROVIDE CAR SEATS ON ANY OF OUR VEHICLES. BUT PASSENGERS SHOULD CARRY CAR SEATS WITH TRAVELLING INFANTS FOR COMFORT AND SAFETY. PASSENGERS CAN PLACE PUSHCHAIRS AND BUGGIES (DEPENDING ON THE SIZE) IN THE BAGGAGE LOCKER OF VEHICLES.

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4.2 IN MOST OF EUROPE, THE USE OF CHILD SEATS IN COACHES IS MANDATORY FOR CHILDREN. A CHILD SEAT WITH A HARNESS OR A RESTRAINT SYSTEM. CHILDREN BETWEEN 7 AND 12 YEARS OLD OR BETWEEN 125 AND 150 CM TALL MUST USE A BOOSTER SEAT OR A SEAT CUSHION. IT IS THE RESPONSIBILITY OF THE CHILD'S PARENT OR GUARDIAN TO PROVIDE THE APPROPRIATE CHILD SEAT FOR THEIR CHILD.

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